B&Q offer April 2024 - page 55 *

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Terms and conditions Ordering and delivery Available for home delivery Selected items are available to order for delivery direct to your home. Available for selected locations, restrictions apply. Delivery charges may apply. See diy.ie for further details. When buying at diy.ie we’ll tell you the delivery time during the checkout. If ordering in store please ask. Store delivery service If you’re not able to get your items home from store why not use our store delivery service? This service enables you to have your items delivered to the ground floor of choice in your home. Ask your local store for details on their delivery area. Charges may apply. Ordering and delivery FAQs Will all of my home delivered items arrive together? If you are ordering more than one item, please be aware that items may not be delivered together. Check the details provided at the checkout. If ordering multiple items, please be aware that these may be grouped together for a single delivery. The delivery date will be based on the product with the longest timescale shown. If your order contains large delivery items, as well as standard delivery items, you’ll be charged for large delivery. If your order contains bulk delivery items, as well as standard and/or large delivery items, you’ll be charged for bulk delivery. Your order will only have one delivery charge. Do you deliver to my address? We’re unable to deliver online orders from diy.ie outside of the Republic of Ireland. Bulk delivery is currently only available in Dublin and the surrounding area, see diy.ie/customer-support/ delivery for list of areas. Bulk products will be delivered to the kerbside outside of your address. You’ll be advised at the checkout if this is the case, and you’ll be responsible for moving these items onto your property. Can B&Q let me know the time of my delivery? Some of our delivery partners may contact you in advance by phone or by text message and may let you know either an estimated arrival time or confirm an am/pm delivery slot. If this applies to your order, we’ll let you know in your confirmation email. When will my home delivery order arrive? For the majority of products on diy.ie, we’ll be able to advise of your delivery date in your order confirmation email. For all other products, we’ll let you know that we’ll be in touch by phone or text message to arrange a delivery date. Deliveries may be made between 8am and 6pm. When can I collect my Click + Collect order? Once you’ve placed your order we’ll tell you what time your order will be available to collect from. Find out more about when your order will be ready for collection on our Click + Collect page on diy.ie/customer-support/click-collect If you don’t collect your order straightaway, we’ll hold it in store for you for 7 days. If it’s not been collected after 7 days, we’ll automatically return it and process a refund. Where do I collect my Click + Collect order from? Your consumer rights are not affected If the product you purchase is faulty, or not as described, we may offer an exchange, refund or repair as appropriate, in accordance with your consumer rights. Ways to return your items In the first instance, return via home delivery or diy.ie Contact us on 1800 860 560. Lines are open 8am-8pm Monday to Saturday and 10am-4pm Sunday. Email us at [email protected] Your Click + Collect order will be available at the Click + Collect point in your chosen store. Look for the Click + Collect signs in the checkout area. Write to us at B&Q Customer Services Centre, 6th Floor, 2 Grand Canal Square, Dublin 2. About our products You'll need to take the product, your receipt/ sales advice and the debit/credit card you used for payment with you. All products are subject to availability. All prices are correct at time of going to press and may be subject to change. Whilst we try to ensure accurate colour representation, please be aware that the photographic process may sometimes alter colours. Some items in our photographs are included for display purposes and are not necessarily intended to be installed as shown with regard to proximity. Please refer to the instructions supplied with your product before installation. A summary of this price guide is available in Braille, large print or on audio cassette. Please ask at your local store for more details. Finance Fees, Terms and Conditions and minimum credit criteria apply. Subject to credit assessment and approval. humm is underwritten by FlexiFi Europe Limited, Company Number: 600124. Flexifi Europe Limited, trading as humm is regulated by the Central Bank of Ireland. See humm.ie for more details. Alternatively, return your items to your local B&Q store Contacts If you would like to leave feedback about your experience in our stores please let us know. Email us You can contact us using our customer support form. Call or write to us For questions relating to orders placed for home delivery, please call our dedicated line on 1800 818 950. Monday-Saturday 8am-8pm, Sunday 10am-4pm. For general enquiries call 1800 860 560. Monday-Friday 8am-8pm, Saturday 8am-5pm, Sunday 10am-4pm. Doing your bit Or write to us at B&Q Customer Services Centre, 6th Floor, 2 Grand Canal Square, Dublin 2. Waste Electrical and Electronic Equipment (WEEE) and waste batteries must never be placed in any of your household wheelie bins. WEEE is taken back free of charge at electrical retail outlets on a one-on-one like-for-like basis. There is a container for small waste batteries in your local store. Local authority civic amenity facilities also take back WEEE and waste batteries free of charge. WEEE and waste battery recycling is free. Registered office B&Q Ireland Limited, 6th Floor, 2 Grand Canal Square, Dublin 2. Follow us Prices Prices correct correct asof as of8of 8March March 8 March 2019. 2019. Prices Prices and and availability availability Prices correct as 2019. Prices and availability may may have have changed changed since since the the publication publication ofthis of this this may have changed since the publication of brochure. brochure. Customers Customers areare advised advised tocheck to check check current current prices prices brochure. Customers are advised to current prices and and availability availability online online atdiy.com at diy.com diy.com before before purchasing. purchasing. and availability online at before purchasing. Returns policy When When youyou have have finished finished When you have finished with with thisthis brochure brochure with this brochure please please recycle recycle please recycle itit it Please keep your receipt for anything you buy from us. It'll ensure we can help you if you need to bring something back. If you return a product unused, with the original receipt within 45 days of purchase (or delivery where applicable) we'll exchange the product or issue a refund based on the original method of payment. For purchases made by debit/credit card, the same card must be used to process the refund. B&Q customer sales forms are an acceptable form of receipt. Ask us about FSC® *Look *Look forFSC® FSC® for FSC® *Look for Certified products Certified Certified products products Certified products Products that have been cut, made to measure or mixed to your requirements cannot be exchanged or refunded. Prices correct as of 6 October 2023. Prices and availability may have changed since the publication of this brochure. Customers are advised to check current prices and availability online at diy.ie before purchasing. GoodHome is our product brand. It is a seal of quality, innovation and excellence and a number of existing products branded Cooke & Lewis have garnered great customer feedback and passed all our assessment criteria. They have therefore won the right to move under the GoodHome brand but are still being supplied under their original Cooke & Lewis packaging for a short period because true to our sustainable ambition, we do not believe in throwing away perfectly good packaging. 55

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