Helping you shop with us Here at B&Q we want to make shopping with us simple. From ordering to delivery, we’re here to help you create a home you love. For our full terms and conditions, please visit us in store. Your statutory rights are not affected. Ordering & delivery Available for home delivery Selected items are available to order for delivery direct to your home. Available for selected locations, delivery charges may apply. Free delivery on orders over €75. See in store for further details. Delivery times vary depending on the product. When placing an order in store please ask. Store delivery service If you’re not able to get your items home from store why not use our store delivery service? This service enables you to have your items delivered to room of choice in your home. Ask your local store for details on their delivery area. Charges apply. for display purposes and are not necessarily intended to be installed as shown with regard to proximity. Please refer to the instructions supplied with your product before installation. A summary of this price guide is available in braille, large print or on audio cassette. Please ask at your local store for more details. Doing your bit Waste Electrical and Electronic Equipment (WEEE) and waste batteries must never be placed in any of your household wheelie bins. WEEE is taken back free of charge at electrical retail outlets on a one-on-one like-for-like basis. there is a container for small waste batteries in your local store. Local authority civic amenity facilities also take back WEEE and waste batteries free of charge. WEEE and waste battery recycling is free. Terms & conditions Returns policy Please keep your receipt for anything you buy from us. It will ensure we can help you if you need to bring something back. Ordering & delivery Delivery charges apply. Some items may only be available for collection from store. You will be advised at the time of placing your order.† Charges refer to the value of goods being delivered and exclude services. Delivery charges are correct at time of going to print and may be subject to change. If you return a product unused, with the original receipt within 45 days of purchase (or delivery where applicable) we will exchange the product or issue a refund based on the original method of payment. For purchases made by debit/credit card, the same card must be used to process the refund. B&Q customer sales forms are an acceptable form of receipt. Item size† Delivery charge Small items Large items Bulk items €10 free over €75 €15 free over €350 €25 free over €350 Ordering & delivery FAQ’s Will all of my home delivered items arrive together? Products that have been cut, made to measure or mixed to your requirements cannot be exchanged or refunded. Your consumer rights are not affected If the product you purchase is faulty, or not as described, we may offer an exchange, refund or repair as appropriate, in accordance with your consumer rights. Items delivered by different partners may arrive separately and at different times. You can return your items by: In the first instance, return via home delivery Can B&Q let me know the time of my delivery? Some of our delivery partners may contact you in advance by phone or by text message and may let you know either an estimated arrival time or confirm an am/pm delivery slot. If this applies to your order, we’ll let you know before you checkout and in your confirmation email. Contact us on 1800 946 327. Lines are open 8am-8pm Monday to Saturday and 10am-4pm Sunday. When will my home delivery order arrive? For all other products, we’ll let you know that we’ll be in touch by phone or text message to arrange a delivery date. Deliveries may be made between 8am and 6pm. About our products All products are subject to availability. All prices are correct at time of going to press and maybe subject to change. Whilst we try to ensure accurate colour representation, please be aware that the photographic process may sometimes alter colours. Some items in our photographs are included Monday-Saturday 8am-8pm, Sunday 10am-4pm For general enquiries call 1800 818 950. Monday-Friday 8am-8pm, Saturday 8am-5pm, Sunday 10am-4pm Or, write to us at: B&Q Customer Services Centre, North Avenue, Clydebank, West Dunbartonshire, G81 2NT. Registered Office: B&Q House, Chestnut Avenue, Chandlers Ford, Eastleigh, Hampshire, SO53 3LE. Where to find us Store listed in orange is a large B&Q store. Our stores are open from early morning to late evening Monday to Saturday with reduced hours on Sunday. Athlone Arcadia Centre 090 644 9199 Cork Mahon Point 086 815 9814 Galway Knocknacarra 091 573 400 Liffey Valley Liffey Valley Retail Park 016 299 499 Limerick City East Retail Park 061 422 499 Naas Newhall Retail Park 045 906 399 Swords Airside Retail Park 018 708 599 Tallaght Belgard Retail Park 016 804 650 Prices correct as of 6 March 2020. Prices and availability may have changed since the publication of this brochure. Customers are advised to check current prices and availability in store before purchasing. Email us at [email protected] Write to us at B&Q Customer Services Centre, North Avenue, Clydebank, West Dunbartonshire, G81 2NT. When you have finished with this brochure please recycle it Alternatively, return the product to your local B&Q store. You will need to take the product, your receipt/sales advice and the debit/credit card you used for payment with you. Contacts If you would like to leave feedback about your experience in our stores please let us know. *Look for FSC® Certified products Email us you can contact us using our customer support form. Call or write to us for questions relating to orders placed for home delivery, please call our dedicated line on 1800 946 327. 31