Helping you shop with us
Here at B&Q we want to make shopping with us simple. From ordering to delivery, we’re here
to help you create a home you love. For our full terms and conditions, please visit us in store.
Your statutory rights are not affected.
Ordering & delivery
Available for home delivery
Selected items are available to order for delivery
direct to your home. Available for selected locations,
delivery charges may apply. Free delivery on orders
over €75. See in store for further details. Delivery
times vary depending on the product. When placing an
order in store please ask.
Store delivery service
If you’re not able to get your items home from store
why not use our store delivery service? This service
enables you to have your items delivered to room of
choice in your home. Ask your local store for details on
their delivery area. Charges apply.
for display purposes and are not necessarily intended
to be installed as shown with regard to proximity. Please
refer to the instructions supplied with your product
before installation. A summary of this price guide is
available in braille, large print or on audio cassette.
Please ask at your local store for more details.
Doing your bit
Waste Electrical and Electronic Equipment (WEEE)
and waste batteries must never be placed in any of
your household wheelie bins. WEEE is taken back free
of charge at electrical retail outlets on a one-on-one
like-for-like basis. there is a container for small waste
batteries in your local store. Local authority civic
amenity facilities also take back WEEE and waste
batteries free of charge. WEEE and waste battery
recycling is free.
Terms & conditions
Please keep your receipt for anything you buy from us.
It will ensure we can help you if you need to bring
Ordering & delivery
Delivery charges apply. Some items may only be
available for collection from store. You will be advised
at the time of placing your order.† Charges refer to the
value of goods being delivered and exclude services.
Delivery charges are correct at time of going to print
and may be subject to change.
If you return a product unused, with the original
receipt within 45 days of purchase (or delivery where
applicable) we will exchange the product or issue a
refund based on the original method of payment. For
purchases made by debit/credit card, the same card
must be used to process the refund. B&Q customer
sales forms are an acceptable form of receipt.
€10 free over €75
€15 free over €350
€25 free over €350
Ordering & delivery FAQ’s
Will all of my home delivered items arrive together?
Products that have been cut, made to measure or
mixed to your requirements cannot be exchanged
Your consumer rights are not affected
If the product you purchase is faulty, or not
as described, we may offer an exchange, refund
or repair as appropriate, in accordance with your
Items delivered by different partners may arrive
separately and at different times.
You can return your items by:
In the first instance, return via home delivery
Can B&Q let me know the time of my delivery?
Some of our delivery partners may contact you in
advance by phone or by text message and may let
you know either an estimated arrival time or confirm
an am/pm delivery slot. If this applies to your order,
we’ll let you know before you checkout and in your
Contact us on 1800 946 327. Lines are open 8am-8pm
Monday to Saturday and 10am-4pm Sunday.
When will my home delivery order arrive?
For all other products, we’ll let you know that we’ll be in
touch by phone or text message to arrange a delivery
Deliveries may be made between 8am and 6pm.
About our products
All products are subject to availability.
All prices are correct at time of going to press and
maybe subject to change. Whilst we try to ensure
accurate colour representation, please be aware
that the photographic process may sometimes alter
colours. Some items in our photographs are included
Monday-Saturday 8am-8pm, Sunday 10am-4pm
For general enquiries call 1800 818 950.
Monday-Friday 8am-8pm, Saturday 8am-5pm,
Or, write to us at: B&Q Customer Services Centre,
North Avenue, Clydebank, West Dunbartonshire,
Registered Office: B&Q House, Chestnut Avenue,
Chandlers Ford, Eastleigh, Hampshire, SO53 3LE.
Where to find us
Store listed in orange is a large B&Q store. Our stores
are open from early morning to late evening Monday to
Saturday with reduced hours on Sunday.
Arcadia Centre 090 644 9199
Mahon Point 086 815 9814
Knocknacarra 091 573 400
Liffey Valley Retail Park 016 299 499
City East Retail Park 061 422 499
Newhall Retail Park 045 906 399
Airside Retail Park 018 708 599
Belgard Retail Park 016 804 650
Prices correct as of 6 March 2020. Prices
and availability may have changed since the
publication of this brochure. Customers are
advised to check current prices and availability in
store before purchasing.
Email us at [email protected]
Write to us at B&Q Customer Services Centre, North
Avenue, Clydebank, West Dunbartonshire, G81 2NT.
When you have
finished with this
Alternatively, return the product to your local
You will need to take the product, your receipt/sales
advice and the debit/credit card you used for payment
If you would like to leave feedback about your
experience in our stores please let us know.
*Look for FSC®
Email us you can contact us using our customer
Call or write to us for questions relating to orders
placed for home delivery, please call our dedicated line
on 1800 946 327.