Terms and conditions
Available for home delivery
Selected items are available to order for delivery
direct to your home. Available for selected
locations, delivery charges may apply. Free delivery
on orders over €350. See in store for further details.
Delivery times vary depending on the product.
When placing an order in store please ask.
Store delivery service
If you’re not able to get your items home
from store why not use our store delivery service?
This service enables you to have your items
delivered to the ground floor of choice in your
home. Ask your local store for details on their
delivery area. Charges apply. Delivery charges
Ordering and delivery
Some items may only be available for collection
from store. You will be advised at the time of placing
€10 free over €75
€15 free over €350
†Charges refer to the value of goods being
delivered and exclude services. Delivery charges
are correct at time of going to print
and may be subject to change.
Ordering and delivery FAQs
Will all of my home delivered items
are included for display purposes and are not
necessarily intended to be installed as shown with
regard to proximity. Please refer to the instructions
supplied with your product before installation. A
summary of this price guide is available in Braille,
large print or on audio cassette. Please ask at your
local store for more details.
Doing your bit
Waste Electrical and Electronic Equipment (WEEE)
and waste batteries must never be placed in any
of your household wheelie bins. WEEE is taken
back free of charge at electrical retail outlets on a
one-on-one like-for-like basis. There is a container
for small waste batteries in your local store. Local
authority civic amenity facilities also take back
WEEE and waste batteries free of charge. WEEE and
waste battery recycling is free.
Please keep your receipt for anything you
buy from us. It’ll ensure we can help you
if you need to bring something back.
If you return a product unused, with the original
receipt within 45 days of purchase (or delivery
where applicable) we’ll exchange the product or
issue a refund based on the original method of
payment. For purchases made by debit/credit card,
the same card must be used to process the refund.
B&Q customer sales forms are an acceptable form
Products that have been cut, made to measure or
mixed to your requirements cannot be exchanged
Your consumer rights are not affected.
Items delivered by different partners may arrive
separately and at different times.
If the product you purchase is faulty, or not
as described, we may offer an exchange, refund
or repair as appropriate, in accordance with your
Do you deliver to my address?
You can return your items by:
Bulk products will be delivered to the kerbside
outside of your address. You’ll be advised
at the checkout if this is the case, and you’ll
be responsible for moving these items onto
In the first instance, return via Home Delivery
Contact us on 1800 946 327.
Lines are open 8am-8pm Monday to
Saturday and 10am-4pm Sunday.
Email us at [email protected]
Write to us at B&Q Customer Services
Centre, North Avenue, Clydebank,
West Dunbartonshire, G81 2NT.
Can B&Q let me know the time
of my delivery?
Some of our delivery partners may contact you in
advance by phone or by text message and may let
you know either an estimated arrival time or confirm
an am/pm delivery slot. If this applies to your order,
we’ll let you know before you checkout and in your
When will my home delivery order arrive?
For all other products, we’ll let you know that we’ll
be in touch by phone or text message to arrange a
Deliveries may be made between 8am and 6pm.
About our products
All products are subject to availability.
All prices are correct at time of going to press and
maybe subject to change. Whilst we try to ensure
accurate colour representation, please be aware
that the photographic process may sometimes
alter colours. Some items in our photographs
Alternatively, return the product to your
local B&Q store.
If you would like to leave feedback about your
experience in our stores please let
Email us You can contact us using our
customer support form.
Call or write to us For questions relating to
orders placed for home delivery, please call our
dedicated line on
1800 946 327.
Monday-Saturday 8am-8pm, Sunday
For general enquiries call 1800 818 950.MondayFriday 8am-8pm, Saturday 8am-5pm, Sunday
Or write to us at B&Q Customer Services
Centre, North Avenue, Clydebank, West
Dunbartonshire, G81 2NT.
Registered office B&Q, Chestnut Avenue,
Chandlers Ford, Hampshire SO53 3LE
Where to find us
Store listed in orange is a large B&Q store.
Our stores are open from early morning to late
evening Monday to Saturday with reduced hours
090 644 9199
091 573 400
Liffey Valley Retail Park 016 299 499
City East Retail Park
061 422 499
Newhall Retail Park
045 609 300
Airside Retail Park
018 708 599
You’ll need to take the product, your receipt/sales
advice and the debit/credit card you used for
payment with you.
GoodHome 25 year kitchen
Guarantee for 25 years from date of purchase.
Covers: GoodHome kitchen cabinets, door and
drawer fronts, cabinet panels, cornice, pelmet,
plinths, hinges, worktops and drawers.
Excludes: Kitchen appliances, taps, sinks, internal
and external kitchen storage, bins, cabinet
accessories, handles, under cabinet lighting,
cabinet hanging brackets. see diy.com/customersupport/policies/terms/.
Prices correct as of 10 April 2020. Prices and availability
may have changed since the publication of this brochure.
Customers are advised to check current prices and
availability in store before purchasing.