Terms and conditions
Ordering and delivery
Available for home delivery
Selected items are available to order for
delivery direct to your home. Available for
selected locations, restrictions apply. Delivery
charges may apply. See diy.ie for further details.
When buying at diy.ie we’ll tell you the delivery
time during the checkout. If ordering in store
please ask.
Store delivery service
If you’re not able to get your items home from
store why not use our store delivery service?
This service enables you to have your items
delivered to the ground fl oor of choice in your
home. Ask your local store for details on their
delivery area. Charges may apply.
Ordering & delivery FAQs
Will all of my home delivered items
arrive together?
If you are ordering more than one item, please be
aware that items may not be delivered together.
Check the details provided at the checkout.
If ordering multiple items, please be aware that
these may be grouped together for a single
delivery. The delivery date will be based on the
product with the longest timescale shown.
If your order contains large delivery items, as well
as standard delivery items, you’ll be charged for
large delivery. If your order contains bulk delivery
items, as well as standard and/or large delivery
items, you’ll be charged for bulk delivery. Your
order will only have one delivery charge.
Do you deliver to my address?
Where do I collect my Click + Collect
order from?
Your Click + Collect order will be available at the
Click + Collect point in your chosen store. Look
for the Click + Collect signs in the checkout area.
About our products
All products are subject to availability.
All prices are correct at time of going to press
and may be subject to change. Whilst we try to
ensure accurate colour representation, please
be aware that the photographic process may
sometimes alter colours. Some items in our
photographs are included for display purposes
and are not necessarily intended to be installed
as shown with regard to proximity. Please refer
to the instructions supplied with your product
before installation. A summary of this price
guide is available in Braille, large print or on
audio cassette. Please ask at your local store
for more details.
Finance
Minimum spend of €250 is required, see
https://www.diy.ie/services/humm-fi nance
for more details. Subject to credit assessment
and approval, standard fees may apply.
Finance provided by FlexiFi Europe Limited.
See humm.ie for more details.
Atomia modular furniture
guarantees
15 year guarantee on Atomia cabinets, shelves,
internal and external drawers, doors, sliding
doors and sliding door track profi les. 3 year
guarantee on Atomia internal accessories,
external accessories, sliding door soft close/
open mechanism, handles and feet. Excludes:
GoodHome handles featured on page 35.
Your consumer rights are not affected
If the product you purchase is faulty, or not
as described, we may offer an exchange, refund
or repair as appropriate, in accordance with your
consumer rights.
Ways to return your items
In the fi rst instance, return via home delivery
or diy.ie
Contact us on 1800 818 950.
Lines are open 8am-8pm Monday to Saturday
and 10am-4pm Sunday.
Email us at
[email protected]
Write to us at B&Q Customer Services Centre,
6th Floor, 2 Grand Canal Square, Dublin 2.
Alternatively, return your items to your local
B&Q store
You'll need to take the product, your receipt/
sales advice and the debit/credit card you used
for payment with you.
Contacts
If you would like to leave feedback about your
experience in our stores please let us know.
Email us
You can contact us using our customer
support form.
Call or write to us
For questions relating to orders placed for
home delivery, please call our dedicated line on
1800 818 950.
We’re unable to deliver online orders from diy.ie
outside of the Republic of Ireland. Bulk delivery
Monday-Saturday 8am-8pm, Sunday 10am-4pm.
is currently only available in Dublin and the
For general enquiries call 1800 818 950.
surrounding area, see diy.ie/customer-support/
See diy.ie/customer-support/terms-anddelivery for list of areas. Bulk products will be
conditionsfor full guarantee T&C’S.
Monday-Friday 8am-8pm, Saturday 8am-5pm,
delivered to the kerbside outside of your address.
Sunday 10am-4pm.
You’ll be advised at the checkout if this is the
case, and you’ll be responsible for moving these
Or write to us at B&Q Customer Services Centre,
items onto your property.
6th Floor, 2 Grand Canal Square, Dublin 2.
Waste Electrical and Electronic Equipment
(WEEE) and waste batteries must never be placed Registered office B&Q Ireland Limited,
Can B&Q let me know the time of my delivery? in any of your household wheelie bins. WEEE
6th Floor, 2 Grand Canal Square, Dublin 2.
is taken back free of charge at electrical retail
Some of our delivery partners may contact you
in advance by phone or by text message and may outlets on a one-on-one like-for-like basis. There
is a container for small waste batteries in your
let you know either an estimated arrival time or
Prices
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local store. Local authority civic amenity facilitiesmay
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Doing your bit
Follow us
When will my home delivery order arrive?
For the majority of products on diy.ie, we’ll be
able to advise of your delivery date in your order
confi rmation email. For all other products, we’ll let
you know that we’ll be in touch by phone or text
message to arrange a delivery date. Deliveries
may be made between 8am and 6pm.
When can I collect my Click + Collect order?
Once you’ve placed your order we’ll tell you what
time your order will be available to collect from.
Find out more about when your order will be
ready for collection on our Click + Collect page
on diy.ie/customer-support/click-collect
If you don’t collect your order straightaway, we’ll
hold it in store for you for 7 days. If it’s not been
collected after 7 days, we’ll automatically return
it and process a refund.
Returns policy
Please keep your receipt for anything you buy
from us. It'll ensure we can help you if you need
to bring something back.
If you return a product unused, with the original
receipt within 90 days of purchase (or delivery
where applicable) we'll exchange the product or
issue a refund based on the original method of
payment. For purchases made by debit/credit
card, the same card must be used to process
the refund. B&Q customer sales forms are an
acceptable form of receipt.
When
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Ask us about FSC®
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Certified
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Certified
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Certified
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Products that have been cut, made to measure
or mixed to your requirements cannot be
exchanged or refunded.
Prices correct as of 6 May 2022. Prices and availability may have changed since the publication of this brochure.
Customers are advised to check current prices and availability in store before purchasing.
GoodHome is our product brand. It is a seal of quality, innovation and excellence and a number of existing products branded Cooke & Lewis have garnered great
customer feedback and passed all our assessment criteria. They have therefore won the right to move under the GoodHome brand but are still being supplied under
their original Cooke & Lewis packaging for a short period because true to our sustainable ambition, we do not believe in throwing away perfectly good packaging.
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