Terms and conditions
Ordering and delivery
About our products
Available for home delivery
All products are subject to availability.
Selected items are available to order for delivery
direct to your home. Available for selected
locations, restrictions apply. Delivery charges may
apply. See diy.ie for further details. When buying at
diy.ie we’ll tell you the delivery time during the
checkout. If ordering in store please ask.
All prices are correct at time of going to press
and may be subject to change. Whilst we try to
ensure accurate colour representation, please
be aware that the photographic process may
sometimes alter colours. Some items in our
photographs are included for display purposes
and are not necessarily intended to be installed
as shown with regard to proximity. Please refer to
the instructions supplied with your product before
installation. A summary of this price guide is
available in Braille, large print or on audio cassette.
Please ask at your local store for more details.
Store delivery service
If you’re not able to get your items home from
store why not use our store delivery service?
This service enables you to have your items
delivered to the ground fl oor of choice in your
home. Ask your local store for details on their
delivery area. Charges may apply.
Ordering & delivery FAQs
Will all of my home delivered items
arrive together?
If you are ordering more than one item, please be
aware that items may not be delivered together.
Check the details provided at the checkout.
If ordering multiple items, please be aware that
these may be grouped together for a single
delivery. The delivery date will be based on the
product with the longest timescale shown.
If your order contains large delivery items, as well
as standard delivery items, you’ll be charged for
large delivery. If your order contains bulk delivery
items, as well as standard and/or large delivery
items, you’ll be charged for bulk delivery. Your
order will only have one delivery charge.
Do you deliver to my address?
We’re unable to deliver online orders from diy.ie
outside of the Republic of Ireland. Bulk delivery
is currently only available in Dublin and the
surrounding area, see diy.ie/customer-support/
delivery for list of areas. Bulk products will be
delivered to the kerbside outside of your address.
You’ll be advised at the checkout if this is the case,
and you’ll be responsible for moving these items
onto your property.
Can B&Q let me know the time of my delivery?
Some of our delivery partners may contact you in
advance by phone or by text message and may let
you know either an estimated arrival time or confi rm
an am/pm delivery slot. If this applies to your order,
we’ll let you know in your confi rmation email.
When will my home delivery order arrive?
For the majority of products on diy.ie, we’ll be
able to advise of your delivery date in your order
confi rmation email. For all other products, we’ll let
you know that we’ll be in touch by phone or text
message to arrange a delivery date. Deliveries may
be made between 8am and 6pm.
When can I collect my Click + Collect order?
Once you’ve placed your order we’ll tell you what
time your order will be available to collect from.
Find out more about when your order will be ready
for collection on our Click + Collect page on diy.ie/
customer-support/click-collect
Finance
Fees, Terms and Conditions and minimum credit
criteria apply. Subject to credit assessment and
approval. humm is underwritten by FlexiFi Europe
Limited, Company Number: 600124. Flexifi Europe
Limited, trading as humm is regulated by the
Central Bank of Ireland. See humm.ie for more
details.
GoodHome 25 year
kitchen guarantee
Guaranteed for 25 years from date of purchase.
Covers: GoodHome kitchen cabinets, door
and drawer fronts, cabinet panels, cornice,
pelmet, plinths, hinges, worktops and drawers.
Excludes: Kitchen appliances, taps, sinks,
internal and external kitchen storage, bins,
cabinet accessories, handles, under cabinet
lighting cabinet hanging brackets.
See diy.ie/customer-support for full
guarantee T&Cs.
Doing your bit
Waste Electrical and Electronic Equipment (WEEE)
and waste batteries must never be placed in any
of your household wheelie bins. WEEE is taken
back free of charge at electrical retail outlets on a
one-on-one like-for-like basis. There is a container
for small waste batteries in your local store. Local
authority civic amenity facilities also take back
WEEE and waste batteries free of charge. WEEE
and waste battery recycling is free.
Returns policy
Please keep your receipt for anything you buy
from us. It'll ensure we can help you if you need to
bring something back.
Your consumer rights are not affected
If the product you purchase is faulty, or not
as described, we may offer an exchange, refund
or repair as appropriate, in accordance with your
consumer rights.
Ways to return your items
In the fi rst instance, return via home delivery
or diy.ie
Contact us on 1800 818 950.
Lines are open 8am-8pm Monday to Saturday
and 10am-4pm Sunday.
Email us at
[email protected]
Write to us at B&Q Customer Services Centre,
6th Floor, 2 Grand Canal Square, Dublin 2.
Alternatively, return your items to your local
B&Q store
You'll need to take the product, your receipt/
sales advice and the debit/credit card you used
for payment with you.
Contacts
If you would like to leave feedback about your
experience in our stores please let us know.
Email us
You can contact us using our customer
support form.
Call or write to us
For questions relating to orders placed for
home delivery, please call our dedicated line on
1800 818 950.
Monday-Saturday 8am-8pm, Sunday 10am-4pm.
For general enquiries call 1800 818 950.
Monday-Friday 8am-8pm, Saturday 8am-5pm,
Sunday 10am-4pm.
Or write to us at B&Q Customer Services Centre,
6th Floor, 2 Grand Canal Square, Dublin 2.
Registered office B&Q Ireland Limited,
6th Floor, 2 Grand Canal Square, Dublin 2.
Follow us
Prices
Prices
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If you return a product unused, with the original
receipt within 90 days of purchase (or delivery
where applicable) we'll exchange the product or
issue a refund based on the original method of
payment. For purchases made by debit/credit
card, the same card must be used to process
the refund. B&Q customer sales forms are an
acceptable form of receipt.
Products that have been cut, made to measure or
mixed to your requirements cannot be exchanged
or refunded.
When
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Certifi
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products
Certified
Certified
products
products
Certified
products
If you don’t collect your order straightaway, we’ll
hold it in store for you for 7 days. If it’s not been
collected after 7 days, we’ll automatically return it
and process a refund.
Where do I collect my Click + Collect order from?
Your Click + Collect order will be available at the
Click + Collect point in your chosen store. Look for
the Click + Collect signs in the checkout area.
Prices correct as of 10 February 2023. Prices and availability may have changed since the publication of this brochure.
Customers are advised to check current prices and availability online at diy.ie before purchasing.
GoodHome is our product brand. It is a seal of quality, innovation and excellence and a number of existing products branded Cooke & Lewis have garnered great customer
feedback and passed all our assessment criteria. They have therefore won the right to move under the GoodHome brand but are still being supplied under their original
Cooke & Lewis packaging for a short period because true to our sustainable ambition, we do not believe in throwing away perfectly good packaging.
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