the guarantee period for the appliance or the
new parts.
How to reach us if you need help
Contact your local IKEA store. You can find the
address and phone number online at IKEA.ie Save
your sales receipt as proof of purchase. Proof of
purchase is required for the guarantees to be
valid. To find out more, pick up the
guarantee booklets at your local store.
General information
Where can I find the most up to date prices
and information? All prices within this brochure
are correct at the time of printing, but may be
subject to change. For full details on the most
up to date prices and product information, visit
us in store or online at IKEA.ie
Which appliances are covered under this
guarantee?
The five year (5) guarantee is valid for all IKEA
appliances, except for TILLREDA and LAGAN
appliances, which have a 2-year guarantee.
What is guaranteed?
The extent of the guarantee given for each
product is described alongside each product.
Product guarantees
METOD kitchen system
Who will carry out the service?
The IKEA service provider will provide the service
through their own service operations or
authorised service partner network.
25-year guarantee
Duration of guarantee
Each guarantee lasts for the number of years
stated against each product, starting from the
date of purchase.
What products are covered
under this guarantee?
This guarantee applies to domestic kitchen use
only. It covers all of the following parts of the
METOD kitchen system: • Cabinet frames • Fronts
• Wall rail • UTRUSTA hinges • MAXIMERA fully-
extending drawers · UTRUSTA tempered glass
and melamine shelves. Plinths • Legs • Cover
panels • Deco strips/mouldings • Work tops · Wall
panels • Sinks except FYNDIG • EXCEPTIONELL
fully extending push-to-open drawers.
What is not covered under this guarantee?
Normal wear and tear • Deliberate or negligent
damage, damage caused by failure to observe
operating instructions, incorrect installation or
by connection to the wrong voltage, damage
caused by chemical or electro-chemical reaction,
rust,
not limited to damage caused by excessive lime
in the water supply, damage caused by abnormal
environmental conditions · Consumable parts
including batteries and lamps Non-functional
and decorative parts which do not affect normal
use of the appliance, including any scratches
and possible colour differences • Accidental
damage caused by foreign objects or substances
and cleaning or unblocking of filters, drainage
systems or soap drawers • Damage to the follow-
ing parts: ceramic glass, accessories, crockery
and cutlery baskets, feed and drainage pipes,
seals, lamps and lamp covers, screens, knobs,
casings and parts of casings. Unless such damage
can be proved to be due to production faults •
Cases where no fault could be found during a
technician's visit • Repairs not carried out by our
appointed service providers and/or an authorised
service contractual partner or where non-
original parts have been used · Repairs caused
by installation which is faulty or not according
to specification • The use of the appliance in a
non-domestic environment, i.e. professional use •
Transportation damages. If a customer transports
the product to their home or other address,
IKEA is not liable for any damage that may occur
during transport. However, in the case of IKEA
delivery of the product to the customer's delivery
address, then eventual damage to the product
that occurs during this delivery will be covered by
IKEA (but not under this quarantee). For claims
under this last particular condition, the customer
should contact IKEA Customer Service at
What will IKEA do to correct the problem?
IKEA will examine the product and decide if it's
covered under this guarantee. IKEA will then, at
its choice, either repair the defective product or
replace it with the same or a comparable product.
In these cases, IKEA will be responsible for the
cost of repairs, spare parts, labour and travel
for repair staff that IKEA incurs, provided that
the product is accessible for repair without IKEA
incurring additional expenditure to gain access.
This will not apply in cases where repair work has
not been authorised by IKEA. Any defective parts
removed in the course of repair work will become
the property of IKEA. If the item is no longer sold
by IKEA, IKEA will provide an appropriate
replacement. IKEA will decide at its discretion,
what will constitute an appropriate replacement.
water damage
but
Products not covered under this guarantee
• Knobs, handles · ERSÄTTARE sliding hinge for
semi-integrated dishwasher • BEHJÄLPLIG sliding
hinge fully integrated dishwasher • FÖRVARA
drawers, UTRUSTA wire baskets.
TORNVIKEN, TUTEMO and VADHOLMA have
a 10-year guarantee.
UTRUSTA electrical push opener, ERSÄTTARE
sliding hinge for semi-integrated dishwasher
and BEHJÄLPLIG sliding hinge for fully integrated
dishwasher have a 5-year guarantee.
Knobs, handles, KNOXHULT kitchen, SUNNERSTA
kitchen and FYNDIG sink have a 2-year guarantee.
Conditions for the guarantees
The guarantees are valid from the date of
purchase at IKEA or date of delivery if later.
The original purchase receipt is required as
proof of purchase.
ENHET kitchen
Exclusions
10-year guarantee
The guarantees do not apply to products that
have been stored or assembled incorrectly, used
inappropriately, abused, misused, altered, or
cleaned with wrong cleaning methods or wrong
cleaning products. The guarantees do not cover
normal wear and tear, cuts or scratches, or
damage caused by impacts or accidents. The
guarantees do not apply if products have been
placed outdoors or in a humid environment or if
the products have been used for non-domestic
purposes (unless otherwise stated). Incidental or
consequential damages are not covered.
What is covered under this guarantee?
This guarantee applies to domestic kitchen
use only and covers defects in materials and
workmanship.
Appliances
5-year guarantee
What is covered under this guarantee?
This guarantee covers faults of the appliance
which have been caused by faulty construction or
materials faults, from the date of purchase from
IKEA. This guarantee applies to domestic use only.
The exceptions are specified under the headline
"What is not covered under this guarantee?"
Within the guarantee period, the cost to remedy
the fault, e.g. repairs, parts, labour and travel, will
be covered, provided that the appliance is
accessible for repair without special expenditure.
On these conditions the EU guidelines (Nr. 99/44/
EG) and the respective local regulations are
applicable. Replaced parts become the property
of IKEA.
IKEA.ie. Cost for carrying out the initial
installation of the IKEA appliance. These restric-
tions do not apply to fault-free work carried out
Care instructions
To be able to rely on this guarantee you need
to follow the specific care instructions for every
product. You can find all care instructions at the
by a qualified specialist using our original parts
in order to adapt the appliance to the technical
safety specifications of another EU country.
IKEA stores and on the website at IKEA.ie
Kitchen mixer taps
General legal rights
This guarantee gives you specific legal rights.
It does not in any way affect the rights given
to you by law. Items excluded from the IKEA
free extended guarantees will still be covered
by the rights given to you by law. You can
obtain information about your legal rights
from your local Trading Standards Office or
Citizens Advice Bureau.
10-year guarantee
What is covered under this guarantee?
The 10-year guarantee is valid for all kitchen
mixer taps at IKEA. This guarantee covers defects
in materials and workmanship. This guarantee
applies to domestic use only.
How long is the guarantee valid?
This guarantee is valid for five (5) years from the
original date of purchase of the IKEA appliance
from IKEA. TILLREDA and LAGAN appliances have
a two (2) year guarantee valid from the original
date of purchase.
during the guarantee period, this will not extend
What is not covered under this guarantee?
This guarantee does not apply if the products
have been used in a corrosive environment.
service work is carried out
Guarantees 65